Return and Refund Policy

Thank you for shopping at Kiwimon. We want to ensures that you are completely satisfied with your purchase. If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact us at info@kiwimon.com.

Returns:

We accept returns for eligible products within 15 days from the date of delivery. To be eligible for the return order, your item must be unused, in the same condition that you received it, and in its original packaging. We also require the proof of purchase, such as your order number or receipt.

Refunds:

Once your return purchase order is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return order is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for the refund to be processed and for the credit to reflect in your account, depending on your payment provider’s policies.

Exchanges:

If you need to exchange an item for a different size, color, or variant, please contact us at info@kiwimon.com to initiate the exchange process. We will provide you with the further instructions on how to proceed with the exchange.

Non-Returnable Items:

Certain types of items are non-returnable, including:

• Gift cards
• Downloadable software products
• Personalized or customized items

You will be responsible for paying for your own shipping costs for returning your items. Shipping costs are non-refundable. If you receive a refund payment, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at info@kiwimon.com with details of the issue. We will work with you to resolve the problem as quickly as possible, whether it’s through a replacement, refund, or store credit.

Contact Us:

If you have any questions or concerns about our return and refund policy, please feel free to contact us at info@kiwimon.com. Our customer support team is here to assist you and ensure that you have a positive shopping experience with Kiwimon.

Effective Date:

This Return and Refund Policy is effective as of 05 March 2021. Kiwimon reserves the right to update, modify, or change this policy at any time without prior notice.